No password or other confidential information is retained. These notes are retained in your client file for a period of 1 year after the support session. As general best practice, I always recommend that clients take a valid backup beforeĪll system work is fully documented as notes on paper during your support session. In 20 years of Sage use we have never compromised or damaged any client data. This can also be used to connect to earlier YouĬan see everything I do on your machine, and can interact at the same So you are always in charge of authorising access to your desktop. The program generates a new password each session, TeamViewer establishes a secure and encrypted connection between your Detailed report amendments,Īnd especially invoice / statement layouts can take a while, up to 1Īnd layout service may be more suitable for this kind of work. Some support queriesĬan be resolved in just a couple of minutes. Support sessions last between 5 and 10 minutes. That the specific query tends to determine how much time is needed. The initial TeamViewer session takes about 1-2 minutes to setup, after Remote support is not a substitute for in-person training, but many of our clients use our remote support services to help new staff become more familiar with key Sage concepts and processes. Process VAT returns, reconcileīank accounts, allocate credits and payments on account.
With colleagues, extract data, setup filters to quickly identify sales, purchase or Sage stock data. We help clients amend Sage reports, share reports The support we offer covers all aspects of Sage 50 accounts, Sage reportingĪnd Sage system use. They range from sole traders using Sage Instant and Accounts Essentials, to international companies with multiple users on large Sage 50 networks. My clients are based all over the UK and Ireland. If I am unable to resolve your query, there will be no charge for the support session.
Sage support services are available during office hours, Monday to Friday, subject to existing An initial connection and account setup fee of £25 appliesĪnd receipted at the end of the support session.
£6.75 per 5 minutes, time begins from start of remote support With over 20 years Sage experience, andĬlients throughout the UK, you can be assured of professional, confidentialĪnd effective Sage support, instantly! Sage support costs Your Sage problem, then using TeamViewer, I can remotely connect to your computerĪnd resolve your Sage query. The support you want, I will confirm if remote support is suitable for Safe, secure and reliable instant support for your Sage 50 accountsĬall me, Kevin Learmonth, on 01595 880503 to outline
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